Due to the nature of our products, we do not accept returns or exchanges. If there is an error with your order, or something is damaged, please notify us within 72 hours of receiving your order so we can assist you. Either within the form of a refund, replacement or store credit. For wrong items or damaged items, we request photos to further assist customer.
We only allow cancelations within 48 hours of purchase, if your order has not been created, packaged or shipped AND if your sales rep has not been paid commissions on the sale. Please contact us with your name and order number so we may find out if a cancelation is possible. If past the 48 hour period or sales rep has already been paid commissions and a cancelation is still desired, we will work out a solution if all comply with returning the commissions promptly. But if rep refuses to return commissions, the order cannot be canceled and will ship as usual. If an order is canceled and comes with any free product-free gift, free sample, free giveaway, by canceling the order, customer/rep will no longer receive that free item.
Currently, our policy is 3-6 business days. We appreciate your patience. Our company works 24/7 however we can only ship when the post office works, which is why our policy is in BUSINESS DAYS. Monday-Friday and some Saturdays and government holidays.
We use USPS to ship. When your order ships, you will be sent an email with tracking. Please check your junk mail or spam before you contact us.
Affiliate orders-we strive to process your orders during the 3-6 business day span but sometimes can take longer as we try to complete YOUR customer's orders first.
Ordering AFTER these dates, we cannot guarantee on-time delivery
Halloween: October 15
Thanksgiving: November 8
Christmas: December 5
New Years Eve 2018: December 15
Valentine's Day 2018: February 1
Easter 2018: March 17